Is your company ready for this new wine tourism? With Meraki Wine courses definitely!
When a tourist, a customer or a supplier shows up at your door, can you receive it well?
When a tourist, a customer or a supplier shows up at your door, can you receive it well?
Since January 2018 enotourism has officially entered the Italian Budget Act, thus opening a new dimension of importance and prestige, finally recognized, for this professional area. Not only the administration, but also the care towards the customer will change form.
Do your colleagues or employees know how to read clients' body language and adjust their communication accordingly?
Do you know how to collect the advantages of your company effectively?
For those involved in tourism, a fundamental aspect of hospitality is the attention to the customer, that is, the ability to listen, to dialogue and move, interpreting their needs and personality. Although this may sound obvious and simple to implement, the practice is actually much more complex. In communication, only 7% of the weight is given by the words that are used, while 38% consists of how they are said and 55% of the body language, to have full control of these communication tools are necessary knowledge, practice and caution.
Meraki Company
Communication is one of the foundations of civilization as we know it and the use of the body and the voice is born with us and evolves along the course of life. Yet the importance of these tools is increasingly taken for granted and their efficiency drops dramatically, creating misunderstandings, fatigue and problems, both communicative and physical. Meraki Formazione deals with bringing the "heart" back into all our actions, throwing a different light and thought on what we do and why we do it.
The Meraki System is a set of practices and applications of biomechanics, vocal technique and psycho-emotional techniques for improving the communication and physical skills of a person or group; in order to achieve these objectives, the system offers four upgrade modules: Reading, Voice, Body and Proximity.
